Refund policy
Refund Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
Eligibility for Return
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at returns@enigmadelights.com. Please note that returns will need to be sent to the following address:
Packages sent out from our US and Mexico fulfillment centers:
- Address: 217 Wrangler Drive, Coppell, Texas, 75019, USA
Packages sent out from our facility in Canada:
- Address: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada
Packages sent out from our Latvian facilities:
- Address: Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia
Packages sent out from our Spanish facility:
- Address: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain
Packages sent out from our UK facility:
- Address: Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ, UK
Packages fulfilled by our partner facilities in Australia:
- Address (Apparel Orders): 40 Tanimbla Street, Kedron, Queensland 4031, Australia
- Address (Non-Apparel Orders, except Phone Cases): 338 Albert St, Brunswick VIC 3056, Australia
- Address (Phone Cases): 6 Axis Crescent, Dandenong South VIC 3175, Australia
Packages fulfilled by our partner facility in Japan:
- Address: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101, Japan
Packages fulfilled by our partner facility in Brazil:
- Address: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park, Parque Paulista, CEP 25251-460, Duque de Caxias - RJ, Brazil
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at returns@enigmadelights.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
If something arrives damaged, send a photo of the damaged goods to returns@enigmadelights.com, and we'll gladly send a replacement at no cost to you.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@enigmadelights.com.