Shipping policy
Shipping Policy
At Enigma Delights.com, we strive to provide you with the best shopping experience, which includes fast and reliable shipping. Below is an overview of our shipping policy:
Shipping Rates and Delivery Times
Domestic Shipping (Within the Country):
- Standard Shipping: 3-5 business days | €5.00
- Express Shipping: 1-2 business days | €10.00
- Free Shipping: On orders over €50.00
International Shipping:
- Standard International Shipping: 7-14 business days | €15.00
- Express International Shipping: 3-7 business days | €25.00
- Free International Shipping: On orders over €100.00
Processing Time
- All orders are processed within 1-2 business days.
- Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Confirmation and Order Tracking
- You will receive a Shipping Confirmation email once your order has shipped containing your tracking number(s).
- The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
- Enigma Delights.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
- Enigma Delights.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
- Our Returns Policy provides detailed information about options and procedures for returning your order.
- For any return requests, please contact us at returns@enigmadelights.com.
Missing or Lost Packages
- If your package has not arrived within the expected delivery time frame, please check the tracking information first.
- If the tracking information shows that the package was delivered but you did not receive it, please contact the carrier for more information.
- For further assistance, you can contact our customer support team at info@enigmadelights.com.
Contact Us
If you have any questions about our Shipping Policy, please contact us:
-
Customer Service: 0031687969469
General Inquiries: info@enigmadelights.com
Returns: returns@enigmadelights.com
General Manager: elyhassell@enigmadelights.com
- WhatsApp: 0031684383312
Thank you for shopping with Enigma Delights.com. We appreciate your business and are here to provide you with an excellent shopping experience!